DEALING POSITIVELY WITH CONFLICT

Dealing Positively with Conflict
delivery Delivery: Face-to-face (recommended) or Virtual
duration Duration: Half or Full day
participants Maximum Participants: 12
recommended Recommended for:
Leaders and team members seeking to build their workplace skills
qualified Fully Pre-qualified on:
buy.nsw Supplier Hub, VendorPanel and AusTender

Develop the skills and confidence to manage conflict to ensure positive outcomes for team performance and culture

The goal of successful conflict management is not its elimination, but to reduce its harmful effects and unlock the positive benefits. Your team members can achieve this by gaining an understanding of conflict drivers and developing the skills and techniques to manage different situations that arise and how best to respond.

Turn the challenges of conflict into a positive for your team.

  • WORKSHOP CONTENT

This workshop enables participants to understand the different types of conflict and the benefits of generating constructive debate, new ideas and a dynamic team environment. The workshop focuses on three areas:

Understanding Conflict - defining conflict situations, identifying sources of conflict/challenge, understanding different perspectives, reading a situation and conflict indicators, how values and motivations influence behaviour, conflict management styles

Communicating Positively and Effectively - the power of language and active listening in minimising conflict, using the right questions to uncover needs, assertive vs. aggressive communication, thinking professionally not personally, planning your approach, tackling objections

Resolving Conflict - managing conflict and maintaining relations, flexible resolution skills

  • LEARNING OUTCOMES

Upon completion of this workshop, participants will be able to:

  • Recognise the different types of conflicts and why it can be a positive influence
  • Approach a conflict situation with a toolkit of positive actions to deliver more constructive outcomes
  • Understand the physiological responses to conflict and how this influences the behaviour we choose
  • Identify steps to navigate a difficult conversation
  • Develop an approach to address conflict within teams
  • Identify their preferred conflict management style in addition to other styles, and when to use them
  • Recognise constructive and destructive responses in managing conflict

  • NSW CAPABILITY FRAMEWORK ALIGNMENT

  • Personal Attributes
  • Relationships
  • Results
  • People Management

  • RELATED WORKSHOPS AVAILABLE:

  • Having Difficult Conversations
  • Conducting Performance Reviews
  • Effective Communication Skills
  • Strategic Leadership and Management
  • Building Resilience

Engaging trainer and the content was clear, interactive and informative.

Health Professional Councils Authority

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For more information contact us on 02 9844 2966 or .

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Training and Coaching Solutions is part of the talkforce group, a business with a long established history at the forefront of developing and improving individuals, teams and organisations. talkforce is a dynamic people development company which offers a range of Leadership, Communication, Coaching, Facilitation and Training services across a broad range of industries and organisations. While talkforce has traditionally served the corporate sector from the most senior levels of Boards and Executive teams through to the first levels of management – the Training and Coaching Solutions business is a government and public sector specialist with its programs developed to meet those needs from the entry level through to senior management.