Mananging for

   Good Performance

 

Designed for new or current supervisors and managers who want to build their confidence in dealing with the day-to-day supervision of staff and learn how to address unsatisfactory performance and behaviour issues. 

Through a range of practical activities and case studies, this workshop includes information and discussion around providing objective feedback under a performance development process, managing difficult conversations and addressing unsatisfactory performance and/or behaviour. 

The program incorporates the principles of the Public Service Commission “Performance Development Framework”.
 

Learning outcomes and course content

  • Discusses managing both new and long-term employees
  • The benefits of using a Performance Cycle
  • Organisational factors to consider when managing employee performance
  • Addressing day-to-day and minor workplace issues
  • Feedback principles and techniques/workplace counselling techniques
  • Managing difficult conversations 
  • Analysis of case studies - putting learning into practice

 

 


Key Details

Duration: Half day

Recommended audience: Managers and Supervisors leading teams through a period of current or planned change.

Maximum Participants: 15

 

 


Capability Framework Alignment

Personal Attributes1

 
 

Relationships1

Results   People Management1 

 

 


“Very informative and addressed real life situations and how to deal with them.” 

“Clear and concise, the experience of the trainer was evident.” RMS

 


Specialist trainers in:

Writing Job Applications & Interview Skills

Merit Assessment

Leadership

Communication Skills

Customer Service

 

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