Giving and   




This workshop provides the key skills for both giving and receiving constructive feedback in a way that maintains relationships and increases performance.

Feedback to employees builds better self-awareness and confidence and identifies capabilities they need to learn or develop.

All interactions with colleagues must be conducted respectfully and professionally by listening to concerns and issues from all sides, acknowledging differences of opinion, focusing on common solutions, building agreed action and celebrating achievements.

Learning outcomes and course content

  • The importance of feedback and the difference between effective and ineffective feedback

Giving feedback:

  • Setting the tone – observation vs judgement
  • Asking questions – a key part of the feedback process
  • Building trust to create a safe and constructive environment
  • Context – positives/development
  • Frameworks
  • What to do when things get tense/difficult
  • Group discussions and role plays
  • Making it stick!

Receiving feedback:

  • Mindsets, the intention and purpose of feedback
  • Time to prepare
  • Making it work, keeping an open mind and focus on the future
  • Asking questions
  • Barriers

Key Details

Duration: Half day

Recommended audience:
Supervisors, Managers and Leaders

Maximum Participants: 15


Capability Framework Alignment

Personal Attributes1



Results1     People Management1



“Feedback can be such a minefield and stressful process.  This session provided some great guidance on how to deliver feedback well.”


Specialist trainers in:

Writing Job Applications & Interview Skills

Merit Assessment


Communication Skills

Customer Service


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