Through theory and a series of practical exercises this workshop provides the tools and techniques to write more effectively - making it easier for readers to understand your message.

Pariticipants gain the knowledge and skills to craft compelling and professional letters, e-mails, proposals, prsentations, briefings and reports - writing clearly and with impact - with simple but effective language, structure and layout.

Learning outcomes and course content

  • Understand appropriate formats (utilising Agency templates and protocols when possible) and essential components of letters, e-mails, briefings and ministerials
  • Planning your writing.  This includes understanding your purpose and audience, and structure and style.
  • Concise, clear and Plain English writing
  • Identify barriers to effective writing
  • How to write clearly and with impact - making it easier for your reader to understand your message with simple language, structure and layout
  • Language, punctuation and grammar
  • Tone and active voice
  • Lists, bullet-points and parallel structure
  • Structures for report writing and briefings
  • E-mail communication checklist and tips
  • Writing to deliver bad news
  • Editing and proofreading
  • Commonly confused words
  • American and Australian spelling



Key Details

Duration: Full day

Recommended audience: Anyone required to compose written communications both internally and externally.

Maximum Participants: 12



Capability Framework Alignment

Personal Attributes1






“Great workshop – especially for those with English as a second language.”

“The structure and learning about active voice was great, as is the reference book.” Dept of Family & Community Services 


Specialist trainers in:

Writing Job Applications & Interview Skills

Merit Assessment


Communication Skills

Customer Service



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